Oakdene Group LTd
Business Advisory Services
Complaint handling procedure
Contact
Let us know about the problem by one of the below contact methods, please provide as much information as possible to help us resolve the complaint and how you would like to be contacted in the future.
complaints@oakdenegroup.co.uk or by post to 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Telephone number 0843 1229836
Investigation
If we are unable to resolve the query straight away, we aim to take no longer than 7 working days to review and respond. We are always looking to improve our services and take any kind of dissatisfaction very seriously. A resolution may be offered in a form of an apology, an explanation, action to correct the problem, or a financial award.
Response
After we have responded, if you’re not satisfied that we’ve resolved the complaint, or you’re not happy with how we dealt with things let us know, we’ll carry out an internal review of your case within 3 working days. We’ll investigate how we’ve handled the complaint and send our final resolution. In some cases, we may not be able to offer the resolution requested if the contract is live with an Energy Supplier, but we will always advise you if this is the case and next steps.
Third Party Resolution
Hopefully, it doesn’t come to this step and we have resolved your complaint to your satisfaction, but if we haven’t been able to agree a resolution placing the complaint to deadlock or the complaint is not resolved within eight weeks as a micro-business you can contact the Energy Ombudsman which is an impartial and free service for you to use.
The Energy Ombudsman
The Energy Ombudsman,
- Phone: 0330 440 1624,
- Email: enquiry@energyombudsman.org
- Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF